We hold a firm belief that the efficient and reliable shipping of products is paramount to ensuring customer satisfaction. Our Shipping Policy has been meticulously formulated to provide our esteemed customers with comprehensive details regarding our shipping methods, associated costs, and international shipping protocols.

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Processing and Shipping Methods:
Orders placed with us will undergo a processing period of 1-3 business days. Following this processing period, the subsequent shipping timeframe will depend on the shipping method selected by the customer. The available shipping options include:

1. Standard Shipping: Generally, this method delivers within 3-5 business days for domestic orders.

2. Express Shipping: A prioritized service designed to deliver within 1-2 business days.

It is important to note that during peak seasons or under extraordinary circumstances, processing times may be extended. Upon shipment of your order, a confirmation email containing tracking information will be dispatched to the provided email address.

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Shipping Costs:
Shipping charges are determined based on the selected delivery method and the destination of the order. Customers will be presented with various shipping options along with their respective rates at the time of checkout. In an effort to provide additional value to our clientele, we offer complimentary free standard shipping within the UK.

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International Shipping:
We are pleased to extend our shipping services internationally to select countries. Please be advised that international orders may incur customs duties, taxes, and fees imposed by the destination country, which remain the responsibility of the customer. It is recommended that customers consult their local customs office for elucidation on any potential charges that may apply.

Our international shipping methods include:

1. Standard International Shipping: Delivery times may range from 7 to 21 business days, contingent upon the destination.

2. Expedited International Shipping: This premium option is typically available for delivery within 5 to 7 business days to select destinations.

 

Tracking of Orders:
Subsequent to the dispatch of your order, you will receive an email notification containing pertinent tracking information. This allows you to monitor the shipment's progress conveniently in real time.

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Lost or Damaged Shipments:
Should your order be misplaced or arrive in a damaged condition, we kindly request that you contact our Customer Service team within 7 days of the anticipated delivery date. Our dedicated team will promptly assist you in addressing the matter, which may involve the issuance of a replacement or refund, contingent upon the circumstances. For further information on damaged items, please refer to our  Returns Policy

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Customer Service Inquiries:
For further inquiries or clarification regarding our shipping policies, we encourage you to contact our Customer Service Department at theluxoutlet@outlook.com Our professional team is committed to delivering exceptional support and ensuring your satisfaction.

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